Are you looking for new job opportunities! Well, we have a temp role for you based in Islington!!
Job Title
: Customer Service Agent
Location:
N1
Shift Pattern:
Mon-Fri 09.00-17.00pm
Hours Per Week
: 35.00
Pay Rate:
£17.76 per hour.
Start Date:
27/11/2023-End Date: 19/02/2024.
Key Responsibilities:
- Assist in realizing the Council's seamless local service delivery vision by executing administrative and customer service functions within the Contact Centre.
- Provide a diverse range of high-quality services that meet the needs of varied communities and internal customers through multiple access channels
- Provide all services with a strong customer focus, demonstrating courtesy and efficiency.
- Handle complex inquiries via telephone, face-to-face, email, and written correspondence, adhering to customer care strategies and corporate policy.
- Demonstrate sensitivity to diverse customer groups, offering swift and appropriate responses, particularly to distressed, irate, or individuals with special needs.
- Conduct all customer interactions in a polite, friendly, and efficient manner.
- Submit cases on behalf of customers.
- Refer unresolved actions to seniors, team leaders, or appropriate departments.
Requirements:
- Prior experience in customer service preferred but not mandatory.
- Strong communication skills and a flexible, collaborative approach.
- Passion for customer service improvement and commitment to continuous enhancement.
- Resilient, emotionally sensitive, and able to demonstrate a heightened level of tolerance.
- Ability to adapt and support customers in accessing digital services.
- Willingness to undergo training as provided.
If you are eager to contribute your skills to our team, please contact us at 01332 410 470 to discuss your potential.
GDPR Data Protection Statement:
To understand how we handle and process your data, please visit The Recruitment Group's home page to read our GDPR Data Protection Statement.
Sector
Commercial
Start
19/11/23
End
17/12/23
Contact
Anusha Dulloo
Job Ref
0000061971
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