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SALES ADMINISTRATOR - PART TIME
This is a busy multi-tasking role in an entrepreneurial, premium chocolate manufacturer, with c.70% of our customers in the UK and 30% overseas. Our chocolate is some of the best in the world, made ‘bean to bar’ from the best single estate cacaos and totally natural ingredients. We sell in c.30 countries, in top department stores, 5* hotels, cafes and supermarkets. We have a fast paced office environment, where we are very informal but work to a very high standard.
THE ROLE
This role is primarily sales administration, taking and processing customer orders. However we are a small multi-tasking team and chocolate is quite seasonal so on different days and at different times of year you could be working on a variety of other things.
We are looking for someone who can work 5 mornings a week. So c. 20-25 hours per week
Order Management
· Taking all customer orders whether via EDI or direct and inputting them onto SAGE.
· Ensuring we have the stock with the right shelf life to meet the order.
· Dispatch. Agreeing and booking in pick-ups and deliveries. Communicating with transport companies regularly for pricing/quotes
· Creating necessary export paperwork.
Customer Management
· Setting up new customers on our systems, and getting us set up on their systems eg filling in customer set up forms
· Giving customers advice and building relationships with them when they order eg telling them if they have not ordered full cases or if they need to order more to get free delivery, introducing them to new products.
. Chasing customers who have not ordered recently, emailing them offers, finding contacts in new customers
Invoicing and Credit control
· Checking all new customers on Risk Disk and assessing the risk/credit terms
· Invoicing all orders ensuring all relevant discounts are applied.
· Maintaining customer and price files on SAGE
. Working with finance on credit control; chasing payments and ensuring we do not supply overdue customers
Other
·Keeping our brand information up to date with external bodies eg brand bank, customers
. Helping organise trade shows
. General office administration
SKILLS & EXPERIENCE NEEDED
· You must be an experienced user of SAGE or very similar sales and order processing software. Please do not apply if this is not the case.
· It is highly likely that you have worked in a similar role in a manufacturing business, so you understand the whole stock management / sales operations process.
· Highly organised in planning and managing work where you are always juggling many balls
· Intelligent and with lots of common sense to work things out that you haven’t done before
· Accurate and detail conscious
· Proficient excel, word, outlook etc
· Someone for whom multi- tasking is ‘fun variety’ not ‘worrying / off putting lack of order’
Work Remotely
- No
Job Types: Part-time, Permanent
Part-time hours: 25 per week
Salary: From £12.96 per hour
Schedule:
- Monday to Friday
COVID-19 considerations:
Covid protocols in place
Education:
- A-Level or equivalent (preferred)
Experience:
- Sales administration: 1 year (preferred)
- administration: 1 year (preferred)
- Sales order administration: 2 years (preferred)
- Sage or other sales order processing software: 2 years (preferred)
- manufacturing company: 2 years (preferred)
Work Location: In person
